Terms & Conditions
Last Updated: 14 July 2023
These are the terms and conditions that govern the supply of products by InkBuiltUK. Please read them carefully before placing an order with us. These terms provide important information about your purchase. If you believe there is an error in these terms, please inform us. We reserve the right to revise these terms and conditions without prior notice by posting the revised terms and conditions of sale on our website. The terms and conditions posted on the website at the time of your order will govern your purchase.
1. Who We Are and How to Contact Us
1.1 Who We Are: InkBuiltUK is a company incorporated and registered in the UK. Our company number is: 15004074. Our registered office is located at: Office 202, 14-15 Triangle South, Clifton, Bristol, BS8 1EY.
1.2 How to Contact Us: You can contact us through our website contact page. All of our contact information is available on our website.
1.3 How We May Contact You: We will contact you using the email address provided during the ordering process, whether it is for online orders or gift card purchases.
2. Placing an Order
2.1 How to Place an Order: Orders can be placed through our website or in-store. When placing an order online, you will need to enter your contact details, delivery, and billing information. Please review your order carefully before submitting it.
2.2 Acceptance of Your Order: Your order constitutes an offer to purchase our products. After placing an order, you will receive an email confirming that we have received it. We will send you an email to confirm the dispatch of your product(s), which constitutes our acceptance of your order and the formation of a contract between you and InkBuiltUK.
2.3 Restrictions on Placing Orders: To place an order, you must be at least 18 years old or have the authorisation of a parent or guardian if you are under 18.
3. Our Rights to Cancel Your Order
3.1 Unfulfilled Orders: In the event that we are unable to fulfill your order, such as if the product is out of stock or there is an error in the pricing or description, we will notify you by email, and you will not be charged for the product.
3.2 Unusual or Suspicious Activity: We reserve the right to cancel an order if we suspect unusual or suspicious activity, or if we believe the products are being exploited for commercial or resale purposes. If you believe this is a mistake, please contact our customer service team via info@inkbuiltuk.com.
3.3 Suspension of Product Supply: We may suspend the supply of a product due to technical issues, changes in laws or regulations, or as notified by us to you.
4. Our Products
4.1 Product Offering: InkBuiltUK specialises in the production of sustainable home decor products, including 3D printed items and other environmentally friendly designs.
4.2 Product Descriptions: The images of our products displayed on our website are for illustrative purposes only. We strive to ensure accurate color representation, but we cannot guarantee an exact match between the colors displayed on your device and the actual product.
4.3 Gift Cards: We offer gift cards that can be purchased online. Please refer to our website for specific details regarding gift card usage, expiry dates, and redemption restrictions.
5. Delivery
5.1 Delivery Destination: We currently do not ship to certain countries. Please refer to our website for a list of countries we ship to.
5.2 Delivery Costs: Information about delivery charges can be found on our website.
5.3 Additional Charges: Any customs duties or additional charges applicable to your order are your responsibility and are not included in the delivery costs.
5.4 Delivery Timelines: Delivery timelines depend on the chosen delivery method and will be provided during the ordering process. Please refer to our website for estimated delivery times.
5.5 Delays Outside Our Control: We are not responsible for delivery delays caused by events outside our control, such as postal/courier delays or adverse weather conditions. We will notify you of any substantial delays, and you may choose to cancel your order for a refund.
5.6 Unavailable at Delivery: If you are not available to receive the product and it cannot be posted through your letterbox, the courier will provide instructions for rearranging delivery or collection.
6. Your Rights to End the Contract
6.1 Right to End the Contract: You have the right to end the contract with us under certain circumstances. The specific rights depend on the nature of the product, any defects, and our performance.
6.2 Faulty Products or Misdescription: If the product is faulty or substantially differs from the description, you may have the right to end the contract, request a replacement, or receive a refund. Please refer to our Returns Policy for further details.
6.3 Other Reasons to End the Contract: You may also end the contract if we notify you of upcoming changes, errors in pricing or description, significant supply delays, or if we are at fault.
6.4 Change of Mind: We offer a goodwill guarantee that allows you to change your mind within a specified period. Please refer to our Returns Policy for details and exceptions.
7. Returns and Refunds
7.1 Ending the Contract: To end the contract, request a return, or if you have any complaints about the product, please contact our customer service team. Follow the instructions provided in our Returns Policy for returning products.
7.2 Refunds: We will refund you the price you paid for the products, including delivery costs, by the original payment method. Refunds will be processed as soon as possible, and the timeframe may vary. Please refer to our Returns Policy for more information.
8. Our Right to End the Contract
8.1 Termination by Us: We may end the contract if you fail to provide the necessary information or refuse delivery of the products.
8.2 Refunds: If we end the contract, we will refund any payments made for undelivered products.
9. Price and Payment
9.1 Product Price: The price of the product, including VAT, will be indicated on the order pages. We strive to ensure price accuracy, but in case of an error, we will charge the lower amount or notify you of the correct price before accepting the order.
9.2 VAT Changes: If the rate of VAT changes between the order date and the product's delivery date, the applicable rate will be adjusted accordingly.
9.3 Price Changes: Prices may be subject to change, and the most up-to-date prices will be displayed on our website.
9.4 Pricing Errors: If a pricing error is discovered, we may cancel the order, refund the payment, and request the return of any provided products.
9.5 Payment Methods: We accept various payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Clearpay. Additional terms and conditions may apply for Clearpay payments, please visit their website for more information on this.
10. Discount Codes
10.1 Use of Discount Codes: Discount codes may be provided through marketing channels. Codes can be applied during the checkout process on our website and are subject to specific terms and conditions stated with each code.
11. Our Responsibility for Loss or Damage
11.1 Liability: We are responsible for foreseeable loss and damage caused by us. We do not exclude or limit liability where it is unlawful to do so, including for personal injury, fraud, or breach of your legal rights.
11.2 Business Losses: We supply products for private use, and we are not liable for any loss of profit, business interruption, or business opportunity arising from commercial or resale use.
12. Use of Personal Information
12.1 Personal Information: We will only use your personal information as set out in our Privacy Policy. Please refer to our website for our Privacy Policy.
13. Other Important Terms
13.1 Transfer of Contract: We may transfer our rights and obligations under these terms to another organisation, and we will notify you if this occurs.
13.2 Transfer of Rights: You may only transfer your rights or obligations under these terms with our written consent.
13.3 Third-Party Rights: This contract is between you and us. No other person shall have rights to enforce any of its terms.
13.4 Amendments: We may change these terms at any time, and the most current version will be displayed on our website.
13.5 Invalidity: If any part of this contract is found to be illegal, the remaining terms will remain in force.
13.6 Delayed Enforcement: Our failure to enforce any provision of this contract immediately does not waive our right to enforce it later.
13.7 Governing Law: These terms are governed by English law, and any legal proceedings shall take place in the English courts.
If you have any questions or concerns about these Terms, please contact us at info@inkbuiltuk.com