Shipping

UK, Scotland, and Ireland Domestic Shipping

We use Royal Mail for all domestic shipping within the UK. Provided you select ‘First Class Signed For’ then a tracking number will be provided once your order has been processed which can be used to track the location of your parcel and the estimated delivery date via their website - www.royalmail.com

US Domestic Shipping

We use DPD for all US domestic shipping please visit their website via the following link for further information on estimated lead times - www.dpd.com

International Shipping

We use DPD for all international shipping. Although we endeavor to get your products to you in a timely manner, we cannot guarantee lead times for deliveries. Please see our shipping partner’s website for further information.

Returns

30-Day Returns Policy: InkBuiltUK

At InkBuiltUK, we strive for your complete satisfaction with our 3D-printed products. We want you to be delighted with your purchase, but we understand that sometimes things may not meet your expectations. That's why we offer a hassle-free 30-day returns policy to ensure your peace of mind.

If, within 30 days of receiving your order, you find that the item doesn't meet your needs or preferences, you can initiate a return by contacting our dedicated customer support team. Here are the key details of our returns policy:

Eligibility: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Customised or personalised items may not be eligible for return unless they arrive damaged or defective.

Return Process: Simply reach out to our customer support team via email, providing your order details and reason for return. We will guide you through the process and provide you with a return authorisation.

Return Shipping: Customers are responsible for the return shipping costs, except in cases where the item received is damaged, defective, or incorrect. We recommend using a tracked and insured shipping method to ensure the safe return of the item.

Refund or Exchange: Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. Alternatively, if you prefer, we can arrange an exchange for a different product of equal value.

Timeframe: We aim to process returns and issue refunds/exchanges promptly, typically within 5-7 business days of receiving the returned item. However, please note that the actual refund processing time may vary depending on your bank or payment provider.

Please note that this returns policy applies to orders placed within the United Kingdom. For international orders, specific terms and conditions may apply.

At InkBuiltUK, we value your satisfaction and are committed to providing exceptional customer service. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly support team. We're here to help!